Delivery Information

Informations


Delivery Information

LT depends on stock availability

For items not in stock please enquire by emailing to enquiries@jktgroup.com.sg


FREE DELIVERY

Delivery is FREE for purchases above SGD 70 in one single receipt and to one location. (Within Singapore)
For purchases below SGD 70, there will be a flat delivery charge of SGD 10 per location. This additional surcharge will be reflected upon checkout.


DELIVERY TIMES

1 to 3 business days (provided item is in stock and delivery within Singapore) Delivery time is from Mon to Fri, 9am to 5pm.

Deliveries on weekends and public holidays can be arranged on case to case basis.You can select the preferred date and time that you wish to have your order. However, should we require more time to have your order sorted we will inform you beforehand. It will usually take 2 working days.

Please contact us @ +65 6904 5833 if you have any special request. We will be pleased to deliver your orders. 


3 HOURS SAME DAY EXPRESS DELIVERY

Free 3hrs express delivery if you spend over S$300 or S$20 flat rate for order under S$300 purchase in a single receipt. It is only available on weekdays Monday - Friday, Saturday delivery is subjected to availability. This option is available when you check out your cart before payment. 


INTERNATIONAL ORDERS

International orders are sent with DHL or UPS, live estimated shipping fees are shown when you have check out your cart and can only be delivered to a street address. We do not ship via express to PO boxes.

We do not accept responsibility for delay or lost in transits. We only post items to the addresses provided.

All orders placed and paid after 12pm on Friday to Sunday will be processed Monday or Tuesday the following week.

Orders will take 1-3 business days to process before it gets shipped out of our fulfillment center. 

Occasionally we will do random credit checks for security purposes if order was paid by credit card.

We ship to most countries in the world, if your country is not on the list below, please email us on enquires@jktgroup.com.sg


WHAT HAPPENS IF I'M NOT AT HOME (OR AT THE ADDRESS I PROVIDED) TO RECEIVE THE DELIVERY?

If nobody is present to receive the items at the stipulated address, the courier company will give you a call to reschedule a time to re-deliver at your convenience.


WHY DID MY ORDER TAKE LONGER THAN THE STIPULATED TIMING?

We make it a point to ensure every order goes as planned, to fulfil our delivery timing promises. However, there are factors that may cause a delay in delivery from our delivery agents' end. We hope to seek your understanding on this and you can be rest assured that we will be doing our absolute best to minimize such occurrences. We will not be held liable for any delay in delivery that is not within our means of control.


RETURNS & EXCHANGES

There is strictly no return or refund on all purchases with the exception of manufacturer’s defects. Items with manufacturer’s defects must be returned in original packaging within 7 days from date of receipt. This can be exchanged for a similar value item or refunded at the purchase price. This refund will be done in accordance with the original payment mode, to be credited back to your PayPal account or bank account.

Original delivery and/or handling charges are non-refundable. Any additional delivery charges incurred are to be borne by the customer.

Please note that we cannot accept returns on used merchandise or items damaged through normal wear and tear.


HOW TO RETURN A DEFECTIVE ITEM?

Please email our Customer Service at enquiries@jktgroup.com.sg indicating the reason for return and whether you’d prefer an exchange or refund. Please wait for official authorization from our Customer Service, as a return/refund on online purchases can only be processed with proper documentation.